keeslerafb | Communications Specialist in Johnson City, TN

Communications Specialist

  • Advanced Call Center Technologies, LLC.
  • $73,315.00 - 188,540.00 / Year *
  • 176 Hilltop Rd
  • Johnson City, TN 37601
  • Full-Time



Advanced Call Center Technologies isseeking Customer Relations Analysts to join our team. Do you love helpingothers? If so, apply now for an instant interview! Text ACTTODAY to 51893 forinstant apply


We offer Customer Service Representatives:

PAID TRAINING! You can be successful even without experience

Opportunities to advance within

Hourly, overtime, and tremendous bonus opportunities

Flexible full time schedules

Fantastic Supervisors and a Positive environment

Affordable benefits for you, your spouse, and/or children after 90 days

Paid time off and paid holidays after 90 days
Position Summary

Customer Service Associates primarily receive inbound calls from consumers forassistance with billing inquiries, payments, credits, fraud alerts, internetand cell phone services, and mortgage servicing. Customer Service Associatesare problem solvers with good negotiation skills who are self-driven andmotivated to meet individual service and sales goals. Customer ServiceAssociates use their excellent communication and interpersonal skills withevery contact to provide world-class customer service.

Essential Duties and Responsibilities


Responds promptly to customer needs; Solicits customer feedback to improveservice; Responds to requests for service and assistance.

Maintains confidentiality; Listen to others without interrupting; Keepsemotions under control; Remains open to others' ideas and tries new things.

Speaks clearly and persuasively in positive or negative situations; listensand gets clarification; responds quickly and effectively to customer questions.

Multi tasks to document while speaking with the consumer.

Demonstrates accuracy and thoroughness; Looks for ways to improve and promotequality; Applies feedback to improve performance; Monitors own work to ensurequality. Meets clients' specific quality standards.

Meets productivity standards; Completes work in timely manner; Strives toincrease productivity; Works quickly.

Is consistently at work and on time

Follows instructions, responds to management direction; Takes responsibilityfor own actions; Keeps commitments; Commits to long hours of work whennecessary to reach goals; Completes tasks on time or notifies appropriateperson with an alternate plan.

Other duties as requested by management

~CB


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Associated topics: answer, call, client, customer service representative, guest, help desk, representative, service representative, support specialist, trouble resolution


* The salary listed in the header is an estimate based on salary data for similar jobs in the same area. Salary or compensation data found in the job description is accurate.